Mortgage Loan Originator/Processor

ESSENTIAL FUNCTIONS

•  Proactively market mortgage loan products and services to current and prospective members. 
•  Develop and maintain referral business through relationships with real estate agents, builders, attorneys, financial professionals, and community organizations. 
•  Generate new loan opportunities through outbound calling, networking events, member follow-up, and community involvement. 
•  Cross-sell credit union products and services to deepen member relationships. 
•  Meet or exceed established loan production, referral, and sales goals. 
•  Promote the credit union within the community to increase mortgage lending growth and brand awareness. 
•  Maintain a pipeline of prospective and active mortgage loans through consistent follow-up and relationship management. 

•  Answer member questions regarding mortgage products, rates, terms, and loan programs. 
•  Interview applicants and gather financial information to determine mortgage qualification eligibility. 
•  Process applications and verify accuracy for mortgage and second mortgage open-end and closed-end loans. 
•  Follow up with members to obtain documentation necessary for loan approval and closing. 
•  Return calls and voicemails within a 24-hour business period. 
•  Provide all required disclosures for fixed-rate and variable-rate loan products. 
•  Calculate closing costs and provide Loan Estimates and related disclosures. 
•  Verify employment, assets, liabilities, income, and other supporting documentation. 
•  Order and review credit reports to evaluate applicant creditworthiness according to lending guidelines. 
•  Approve or deny loans within delegated lending authority. 
•  Request and evaluate appraisals to ensure collateral requirements and valuation standards are met. 
•  Request flood certifications to determine flood zone status. 
•  Order title work and coordinate with attorneys, title companies, and closing agents. 
•  Obtain and verify homeowner’s and flood insurance coverage when applicable. 
•  Establish repayment terms, interest schedules, and loan conditions. 
•  Prepare complete and accurate closing packages while ensuring timely loan closings. 
•  Research and resolve documentation or processing issues to ensure compliance and member satisfaction. 

•  Maintain thorough knowledge of mortgage lending regulations, compliance requirements, and credit union policies. 
•  Ensure all job functions are performed in accordance with Federal and State regulations, BSA, OFAC, SAFE Act, TRID, RESPA, and the USA Patriot Act/Customer Identification Program (CIP). 
•  Maintain accurate records and documentation throughout the lending process. 
•  Protect member confidentiality and sensitive financial information. 

COMPETENCIES

•  Strong sales, networking, and relationship-building skills 
•  Ability to generate referral business and self-source loan opportunities 
•  Excellent communication skills (oral, written, and listening) 
•  Strong member service orientation with professional appearance and positive attitude 
•  Ability to solve problems within established policies and procedures 
•  Ability to adapt to changing policies, procedures, and regulations 
•  Strong organizational skills and attention to detail 
•  Working knowledge of mortgage lending compliance and regulations 
•  Knowledge of credit analysis, lending guidelines, and credit scoring 
•  Basic math skills including calculations involving interest, percentages, commissions, and loan figures 

EDUCATION & QUALIFICATIONS

•  High school diploma or equivalent required 
•  Minimum of two years of related mortgage lending, loan origination, loan processing, or financial institution experience preferred 
•  Prior sales, mortgage production, or business development experience strongly preferred 

EXPERIENCE, SKILLS & OTHER REQUIREMENTS

•  Proven ability to develop business and build referral relationships 
•  Strong understanding of mortgage products, underwriting, and loan documentation 
•  Exceptional interpersonal and customer service skills 
•  Ability to manage multiple loans and deadlines simultaneously 
•  Strong accuracy and attention to detail 
•  Proficient in Microsoft Word, Excel, Outlook, and PowerPoint 
•  Ability to communicate effectively with members, realtors, attorneys, title companies, and internal staff 

CERTIFICATES, LICENSES & REGISTRATIONS

•  Must successfully complete BSA training as required 
•  Employee must be bondable (insurable) 
•  Mortgage licensing may be required depending on regulatory requirements and job duties 

WORK ENVIRONMENT

•  Primarily indoor office environment with quiet to moderate noise level 
•  Occasional work outside the office for business development and community events 
•  Occasional travel for training, networking, and business-related functions 
•  Occasional evening and weekend schedules required 

POSITION TYPE / EXPECTED HOURS OF WORK

PHYSICAL DEMANDS

EMPLOYMENT REQUIREMENTS

•  U.S. Citizenship 
•  Successfully passing a drug test for illegal drugs 
•  Successfully passing a background investigation 

BENEFITS OFFERED

•  401(k) with employee match and profit sharing 
•  Medical, Dental, Vision, Life, STD, LTD 
•  Paid Holidays 
•  Employee Education Assistance Program (Tuition Reimbursement) 
•  16 Days PTO beginning accrual on day one (usable after 90 days) 
•  Employee Assistance Program (EAP) 

DECLARATION