Universal Services Representative

• Medical, dental and vision insurance
• 401(k) Retirement Plan with 100% match on the first 6% contributed by you and profit shares
• Paid Federal Holidays
• Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.
• PTO (Paid time off) 
• Employee Assistance Program (EAP)

• Creates, maintains and enhances member relationships, ensuring an exceptional member experience.
• Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations.
• Effectively interview members and potential members independently. Asks questions and listens carefully to determine the appropriate SFCU products and services to offer. Presents products and services in a positive, professional and knowledgeable manner, so inquiring individuals can make an informed decision.
• Opens new savings, checking and money market accounts. Verifies personal identification to prevent fraudulent activity. Provides regulatory disclosure information on new and other specific types of accounts. Orders or prints plastics such as ATM cards, Debit cards and Credit Cards.
• Identifies needs, develops financial relationships, and consistently provides members with opportunities for appropriate loan and deposit products and services.
• Maintain and balance a cash drawer, adhering to Credit Union policies and procedures.
• Prepares and evaluates information which reflects the current credit worthiness of members and prepare consumer loans for underwriting approval based on SFCU lending policies and procedures. Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share and certificate secured loans. Notifies applicants of loan decisions.
• Has a basic understanding of credit reports and SFCU’s loan agreement for discussion with members. Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff.
• Assists member with servicing loans by processing such items as payoffs, refinances, payment extensions and payment due date changes.
• Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
• Supports the credit union’s mission, vision, strategic goals, quality initiatives and service standards.
• Supports SFCU’s mission to become the primary financial institution of our members by providing services in an expeditious and courteous manner. Understands that educating our members and informing them of the products and services we have to offer is the highest level of service we can provide and the key to accomplishing out mission and goals. Strives to meet individual goals by effectively cross selling products and services.
• Resolves member problems independently and escalates more complex problems or situations to a higher authority for appropriate resolution.

• Fluency in English required.
• Excellent customer service and interpersonal skills.
• Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
• Knowledge of, or the ability to quickly learn banking software applications.
• Working knowledge of SFCU’s products, services, policies and procedures.
• Understanding of federal laws and regulations that govern financial institutions.
• Basic understanding of computer applications and software
• Must possess strong basic math skills, accuracy and attention to detail

• High School Graduate or Equivalent (GED).

• Working indoors in climate controlled professional office setting.
• Working in close proximity to others.
•  Required to wear Company Logo Apparel.  Company vouchers provided. 

• U.S. Citizenship
• Successfully passing a drug test for illegal drugs
• Successfully passing a background investigation